Support
An outage or an urgent issue? Indicia is here for you.
Submit a ticket
A question, an outage to report or just checking how your ticket is doing? You can sort that easily through our Service Portal
Urgent
A critical outage in your application or platform? Then call the Service Desk number your organisation has been given straight away.
When we're available
Monday to Friday: 08:30 - 17:00
Outside office hours we are available for clients with an SLA.
No Service Desk number? Then call our main number: 013 581 06 66.
The ‘Log in’ button at the top of this page takes you straight to the Service Portal. Log in with the details you received from Indicia. No account yet? Request one through the application manager or main contact person in your organisation.
A critical outage is a situation where your system is completely unreachable, a business-critical process has come to a halt or several users are affected at once. Call us straight away in that case, because every minute counts.
A regular ticket is a question, an error message or a request that does not immediately block your operations. You submit those through the Service Portal, so we can pick them up in an orderly way.
As soon as your ticket comes in, you get a confirmation with a ticket number. The handling time depends on the impact and urgency of your ticket and on the arrangements in your SLA. If you have questions about that, your Service Manager can help. The Service Portal lets you follow the status of your ticket yourself at any time.
With an SLA at Indicia you know exactly where you stand: fixed response times, direct access to our Service Desk and, depending on your contract, availability outside office hours through our on-call service. Want to know which options there are? Get in touch with your account manager.
No panic, it happens to the best of us. Use the ‘Forgot password’ option on the Service Portal login page. Still stuck? Send an email to support@indicia.nl or call us on 013 581 06 66.